Privacy policy

Effective Date: 20 July 2026

At Valerosa London, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your information when you visit or make a purchase from our website.

Information We Collect

When you visit our store, we may collect the following information:

Name
Billing and shipping address
Email address
Phone number
Payment information (processed securely by our payment providers)
IP address and device information
Browser type and website usage data
Order history

How We Use Your Information

We use your information to:

Process and fulfill your orders
Communicate with you about your purchases
Provide customer support
Improve our website and services
Prevent fraud and enhance security
Send promotional emails and marketing communications where permitted by law or with your consent.

Sharing Your Information

We may share your information with trusted third-party service providers that help us operate our business, including:

Payment processors
Shipping and delivery companies
Website hosting providers
Marketing and analytics services

We do not sell your personal information to third parties.

Cookies

Our website uses cookies and similar technologies to improve your browsing experience, remember your preferences, analyze website traffic, and support marketing activities. You can manage your cookie preferences through your browser settings.

Data Security

We take reasonable administrative, technical, and physical measures to protect your personal information from unauthorized access, disclosure, or misuse. However, no method of transmitting data over the internet or storing data electronically is completely secure.

Your Rights

Depending on your location, you may have the right to:

Access the personal information we hold about you.
Request correction of inaccurate or incomplete information.
Request deletion of your personal information.
Object to or restrict certain processing activities.
Withdraw consent for marketing communications at any time.

To exercise these rights, please contact us using the details below.

Data Retention

We retain your personal information only for as long as necessary to fulfill orders, comply with legal obligations, resolve disputes, and enforce our agreements.