Refund policy

At Valerosa London, we want you to be happy with your purchase. If you're not completely satisfied, we're here to help.

Returns

You may return your item within 30 days of receiving your order.

To be eligible for a return, the item must:

- Be unused and in its original condition.

- Be returned in its original packaging.

- Not show signs of wear or damage.

For hygiene reasons, earrings cannot be returned unless they arrive damaged or faulty.

Refunds

Once we receive and inspect your return, we will notify you of the outcome.

If your return is approved, your refund will be issued to your original payment method within 5–10 business days.

Original shipping costs are non-refundable unless the item is faulty or we made an error with your order.

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery with your order number and clear photos. We will resolve the issue as quickly as possible.

Return Shipping

Customers are responsible for return shipping costs unless the item is faulty, damaged, or incorrect.

Contact Us

If you have any questions about returns or refunds, please contact us using the Contact page on our website.